1-2-1 Support

As a business in Stevenage you are able to receive up to 2 hours FREE support from any of our business advisors listed below. You will already have completed the business questionnaire to generate some factsheets which signpost you to our webinar programme and additional support materials. For further 1-2-1 support email sally@retailrevival.org.uk to book your first advisor appointment. Support will be provided when you want it, in the way you want to receive it: via email, Zoom, telephone or face-to-face where appropriate.

Sally Williams

Sally – Project Manager

Sally is the managing director of Retail Revival, the company leading the delivery of the ‘Shop Safe, Shop Stevenage’ Business Support Programme. 


Sally can provide you with advice about business grants across Stevenage and she can support you to re-open your business safely. Sally can help you to plan your social distancing procedures, diversify your business and plan your sales and marketing strategies.


Sally will be populating the ‘Shop Safe, Shop Stevenage’ website and she will be delivering events and activities to encourage people back into Stevenage Old Town to shop locally. 


Managing Director of EMSL marketing agency and software entrepreneur, Matt has nearly 20 years experience in all areas of digital marketing and web development.

Having worked closely with businesses of all shapes and sizes he will be able to support you in all aspects of digital marketing, website development and best practices, e-commerce, and getting the most out of the web.


Laurence is a seasoned expert in all aspects of web development, digital marketing and video production. With a track record of success in media production, publishing and production Laurence can help you with:

  • A full Online Audit of your business 
  • Google My Business and YouTube 
  • Video Production


Fern is a digital advertising guru. A Google certified expert in all areas of Google Ads and very knowledgeable in Pay Per Click on social media and other platforms, she can help with all aspects on your online advertising campaigns, social media management and content optimisation. 

Fern can help you with:

  • Getting started and getting the most out of Digital Advertising
  • Social Media Management & Reporting
  • Pay Per Click marketing strategies


With a BA Honours degree in Marketing, Chartered Institute of Marketing qualifications and numerous distinctions under her belt Laura is expert in social media management, Analytics and all other areas of digital marketing.

Laura can help you with:

  • Social Media set up and training
  • Understanding digital marketing
  • Google Analytics


Nick is a chartered member of the CIPD and has been working in the field of human resources for over 30 years. Nick will support you to amend, rationalise or formalise your staffing structure in the light of Covid-19. He can also provide expert advice and procedures for:

  • Disciplinary
  • Grievance
  • Absence Management
  • Redundancy


Claire is a chartered member of CIPD and has a level 5 in IML Management. She is providing support to businesses who have questions relating to Furlough, general human resources or team management.   


Claire will support you to implement your basic legal requirements as an employer, including:


  • A written statement of employment particulars
  • A health and safety policy statement
  • Other key policies for maintaining a safe and fair working environment 


Lyn has been a visual merchandiser for 35 years and has worked in Liberty, Aquascutum and for many national chainstores planning and installing window displays across London and the South East. 


Lyn will visit your business and help you to plan and install effective window displays. She is able to deliver prop-making workshops and window painting masterclasses.


Lyn’s time and all materials are provided free of charge for Stevenage businesses.   


John is an expert in business technology and is available to help you create a website using a WIX template.



He will support you to purchase a domain name, arrange web hosting and populate the website.